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How a800 Handles Your Personal Information

When you open an account with us, we collect only what we need to run your account and process your payments through bKash, Nagad or Rocket.

Account data kept securebKash, Nagad, Rocket payment details protectedYour right to request data changesNo data sold to third parties
a800 How a800 Handles Your Personal Information
DATA HANDLING STANDARDS

How We Protect and Manage Your Information

We apply encryption to stored account and payment data, keep access logs for security audits, and restrict internal access to data on a need-to-know basis. Retention periods are set by account activity and applicable regulatory requirements — we do not keep your data longer than those rules require.

Encryption at Rest

Account details and wallet identifiers — including your bKash and Nagad numbers — are stored with encryption. Raw wallet numbers are never held in plain text on our servers.

Cookie Controls

We use session cookies to keep you logged in and functional cookies to remember preferences. You can clear or block cookies through your browser; some account features may not work without them.

Data Retention Policy

We retain account data for as long as your account is active and for a period after closure as required by applicable rules. After that period, data is deleted or anonymised.

Access Requests

You can ask us what data we hold, request a correction, or ask for deletion where local law permits. Contact support with your account email to start that process.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy

If you want to review, correct or remove data we hold about you, our support team handles privacy requests directly. Send your request through any of the channels below and include your registered account email so we can verify your identity before making any changes. Response times vary; we aim to acknowledge requests within a reasonable period under applicable rules.

Team online

Email Support

Send a privacy request to our support address from your registered email. Include your account ID and the specific data action you are requesting.

Live Chat

Open the chat window on any a800 page and select the account or privacy topic. Our team can log your request and confirm receipt in the same session.

Account Settings

Some data corrections — like your phone number linked to bKash or Nagad — can be initiated directly inside your account settings under the profile section.

Common Questions About Your Privacy at a800

These are the questions we hear most often about how your data is handled. If something is not covered here, contact us directly through live chat or email.

We collect your name, contact details, and the wallet information you enter for bKash, Nagad or Rocket payments. Device and session data is also logged automatically for security purposes.

No. Your bKash and Nagad wallet identifiers are used only to process your deposits and withdrawals. We do not sell or share this data with unrelated third parties.

Send a request from your registered email to our support team, or use live chat and select the privacy topic. We verify your identity first, then action the request within applicable timeframes.

Yes, we use session and preference cookies. You can manage or clear these in your browser settings. Blocking functional cookies may affect account login and payment page behaviour.

We keep data for a period after account closure as required by applicable regulations. Once that period ends, your data is deleted or anonymised — it is not kept indefinitely.

The policy covers data we process for accounts accessing a800. Availability and data obligations depend on your local law and eligible regions. If local regulations apply additional rules, those take effect.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.