Reference

Terms That Cover Your Account at a800

These terms set out how your a800 account works — what you can do, what we expect, and what happens when something needs to be resolved.

Account eligibility appliesbKash, Nagad, Rocket coveredLocal law governs accessTerms updated when neededContact us for any changes

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TERMS QUERY CONTACT

Reach Us About Your Terms Questions

If any part of these terms is unclear, or you want to raise a concern about how they apply to your account, our support team can walk you through it. We handle account and terms queries through the channels below — have your registered bKash, Nagad, or Rocket number ready so we can locate your account quickly.

Live Chat Open the chat window from any page on a800. Available for account and terms questions; have your registered wallet number ready before you start.

Email Support Send your terms or account query to our support address listed in your account dashboard. We respond to written queries about policy changes and account decisions.

Account Dashboard Log in and head to the Help section. You can submit a terms-related ticket directly from there, and track its status without leaving the page.

What These Terms Actually Cover

a800 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By opening an account on a800, you agree to the rules described here. These terms cover how your account is created and verified, how deposits and withdrawals are processed through bKash, Nagad, and Rocket, and what actions may lead to account suspension or closure. We do

1
not allow multiple accounts per person — one account, one wallet identity. If your bKash or Nagad number is already linked to an existing account, a new registration using the same number will not be accepted. We reserve the right to request identity documents before processing
2
any withdrawal. Transactions flagged as inconsistent with your stated deposit method may be held pending review. Your use of the platform is subject to the laws of your local jurisdiction. We do not make any representation that access is lawful in every region — that determination
3
is yours to make. Where a dispute arises about account activity, we will refer to the transaction log and the wallet record attached to your account at the time. These terms apply from the moment your account is confirmed active. We may update them; continued use
4
of your account after an update means you accept the revised terms.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE HANDLE THIS

How a800 Applies These Terms Fairly

These terms are not just words on a page — they shape how we handle your account day to day. Below is what you can expect from us when it comes to the four areas that matter most: your data, your account security, how long we keep records, and how you can request a change.

Your Account Data

We hold only the data needed to run your account — your registered wallet number, transaction history, and device session data. We do not sell your information to third parties.

Account Security Steps

Each login triggers an OTP verification to your registered mobile number. If you notice an unrecognised session, contact support immediately and we will lock the account while we investigate.

Record Retention Period

Transaction records linked to your bKash, Nagad, or Rocket deposits are retained for a period consistent with standard financial recordkeeping practice. Closed accounts do not erase transaction history.

Requesting a Change

To update your registered wallet number or dispute a transaction record, contact support via live chat or email with your account ID. Changes to core account details require identity verification before they take effect.

Common Questions About Our Terms

These are the questions we get most often about how our terms apply. If yours is not here, the support channels above are the quickest way to get a direct answer tied to your specific account situation.

Access and eligibility depend on your local law and the regions a800 currently supports. It is your responsibility to confirm that using the platform is permitted under the laws where you are located.

No. One account per person is the rule. If a duplicate account is detected — including one linked to the same bKash or Nagad number — it may be suspended without prior notice.

Contact support with the bKash transaction reference number. We will match it against our payment log and, if confirmed, credit your account. Do not send a second deposit before the first is resolved.

We may update these terms when needed. We aim to notify you through your account or the platform. Continuing to use your account after an update means you accept the revised version.

Submit a closure request through live chat or email. Your transaction records linked to Nagad, Rocket or bKash are retained for a standard recordkeeping period even after the account is closed.

Raise it with our support team in writing via email, including your account ID and the specific transaction or decision you are disputing. We will review the relevant logs and respond with our findings.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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Terms That Cover Your Account at a800

Reach Us About Your Terms Questions

How a800 Applies These Terms Fairly

Your Account Data

Account Security Steps

Record Retention Period

Requesting a Change

Common Questions About Our Terms

01 Do these terms apply to me if I am in Bangladesh?

02 Can I have more than one account on a800?

03 What happens if my bKash deposit is not reflected in my account?

04 Can a800 change these terms without telling me?

05 How do I close my account and what happens to my data?

06 What if I disagree with a decision made about my account?

Terms & Conditions

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